At #hsse2012 @prof_lyons Kelly Lyons on how definitions of service systems characterise. Want to use abstract definitions to understand. Case study with academic library “Inforum” as service system, helped communications. Started from 10 foundational premises from Spohrer, Anderson, Pass and Ager 2008 Otago Forum: 1 resources, 2 access rights, 3 entities, 4 value cocreation activities, 5 governance interactions, 6 outcomes, 7 stakeholders, 8 measures, 9 network, 10 ecology. Will apply to more enterprises in future. http://individual.utoronto.ca/klyons/