At #hsse2012 @wideexit Hiroshi Deguchi service chain developing in an Internet of Things age. Service components have limited value as a fragment of the service chain. Example inside hospital: reception service, consultation, care service, examination service, surgical, ….
Service accounting point of view: value added and consumed at point of service creation. Resources of three types: human resource, equipment resource, information resource. Information resources can play an important role as platform.
Example: washing service with inputed value-added by housewife, compared to laundry service. Similarly cooking service.
Home use printing creates value inside a household.
Different lifestyles have different service chains.
Sometimes self-produced service chain planning, in household. Contrast to pro-produced service chain, e.g. clinical path.
New self or partly produced service chains require a new information service, e.g. self-produced medical and health care service chain.
Potential for network service providers to become more important than traditional brand providers.