Ying Tat Leung, Human Resources in Information-Intensive Service Providers

At #hsse2012 Ying Tat Leung asks how many people to hire for service enterprises, particularly for information-intensive service providers (e.g. consultants, billable services professionals).

Two types of analysis:  Gap/glut planning (when resource supply is smaller / larger than service demand); and resource action (calculate ways to get resolve gap or glut).

Two types of solution computation: Priority-based (heuristics on business rules), and optimization (lowest cost with linear programming).

Looking for an approach to systematically generate organizational designs, so that managers can choose from them.  Potential for emergence of some designs not previously considered.

Organization design as grouping of organizational roles.  Entity types in an organization can be found in a business architecture model.  An organization design can be obtained by clustering organizational roles based on their attributes and relationships with other entities in a business architecture model.

Example with a hypothetical insurance provider, domain selected due to standard industry architecture with Insurance Application Architecture, (Jürgen Huschens and Marilies Rumpold-Preining 2006) Handbook on Architectures of Information Systems http://dx.doi.org/10.1007/3-540-26661-5_28.  Job roles from Occupation Information Network, http://www.onetcenter.org/ .

Compares (a) Center of Competency approach vs. (b) Replication approach, the only differences are travel costs.

Problem is similar to production planning, but more challenging, as humans are more difficult because humans can learn. At best, can use these models as starting point. Can’t forget strategic aspects of human resources.

Noticed earlier IBM research reports: 2009 RJ10442 Ying Tat Leung, Jesse Bockstedt, Wolfgang König, “Staffing at Multiple Locations for a Multi-Skill Service Provider” at http://domino.research.ibm.com/library/CyberDig.nsf/1e4115aea78b6e7c85256b360066f0d4/c92f2abd67f211ce85257551005348bf!OpenDocument ; 2010 RJ10478 Ying Tat Leung; Susanne M. Glissmann, “A Clustering Approach to Organization Design of Knowledge-Intensive Service Providers” at http://domino.research.ibm.com/library/cyberdig.nsf/papers/58C6B1D509E8DCA68525780000603960 .

Also found co-authored paper, 2011 RJ10491 Uday Apte; Uday Karmarkar; Cheryl Kieliszewski; Ying Tat Leung, “Exploring the Representation of Complex Processes in Information Intensive Services” at http://domino.research.ibm.com/library/cyberdig.nsf/papers/0EE95510073634D98525794800576C15


David Ing blogs at http://coevolving.com , photoblogs at http://daviding.com , and microblogs at https://ingbrief.wordpress.com . See .

Posted in status

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Beyond this microblog
This content is syndicated to Twitter. For professional perspectives, look to Coevolving Innovations; for a photoblog, look to Reflections, Distractions.
  • 2017/03 Moments March 2017
    Toronto, Ontario; Santa Clara, California; Milpitas, California; San Jose, California; Oakland, California; Hayward, California; Mountain View, California; Palo Alto, California; San Francisco, California; Mountain View, California; Half Moon Bay, California, Pescadero, California; Santa Cruz, California; Tokyo, Japan
  • 2017/02 Moments February 2017
    Toronto, Ontario; Mississauga, Ontario; London, Ontario
  • 2017/01 Moments January 2017
    Toronto, Ontario. (A whole month without leaving town, since Don Mills and Scarborough are Metropolitan Toronto)
  • 2016/12 Moments December 2016
    Helsinki; Finland; London, England; Dublin, Ireland; Toronto, Ontario; Fairfield, Iowa
  • 2016/11 Moments November 2016
    Markham, Ontario; Toronto, Ontario; Scarborough, Ontario; London, Ontario; Montreal, Quebec; Brussels, Belgium; Woluwe Saint Pierre, Belgium; Amersfoort, Netherlands; Hameenlinna, Finland
  • 2016/10 Moments October 2016
    Toronto, Ontario; Richmond Hill, Ontario; Don Mills, Ontario; San Francisco, California; Oakland, California; Berkeley, California; San Jose, California; Mountain View, California; Las Vegas, Nevada; Los Gatos, California
I welcome your e-mail. If you don't have my address, here's a contact page.
%d bloggers like this: