Fail by @Bell_Mobility with @canadapostcorp epost.ca bill presentment via @BMO.

Tried to enter Bell 14-digit number for online/telebanking for son’s new Bell Mobility account into BMO online banking, got message “Invalid Account Number”.  Repeated procedure directly on epost.ca, got same problem.

Sent e-message to BMO, got response:

Thank you for contacting us about adding an account to epost.

I am sorry to read that you are experiencing difficulty adding your Bell Mobility account to epost. Regrettably, I am unable to add this account to epost on your behalf. In order to discuss adding your account to epost, I invite you to contact epost directly at 1-877-376-1212 and a representative will be pleased to assist you.

I apologise for any inconvenience this may cause you.

If you have any further questions, write to us again or call us at 1-800-363-9992. Thank you for choosing BMO Bank of Montreal for your everyday banking needs.

Customer Contact Agent, BMO Bank of Montreal

Finding an address on the help page of epost.ca, I sent an email to service@to.epost.ca , receiving the following reply.

Thank you for your patience as our 2nd level support worked to resolve your service ticket #95044.

Unfortunately, your bill cannot be currently added to our systems. You will need to call into Bell Mobility and request that your bill be converted to a Bell One Bill account. Only Bell One Bill accounts can be added to epost at this time.

If you have any questions please contact us at 1-877-376-1212 and an agent will be happy to assist you.

We thank you for managing your mail online with Canada Post’s epost™ service.

Regards,

Jonathan C.
epost Customer Service
1.877.376.1212
service@to.epost.ca

I then phoned Bell Mobility, at the 416-674-2233 number on the back of the bill. Speaking with a rep, I read them the response from ePost.  When the rep heard about a Bell One Bill account, he asked if I wanted to be transferred over to someone at Bell Canada.

Speaking the agent at Bell Canada, she says that we can’t have a Bell One Bill account unless we have more than one service from Bell. Bell One Bill is normally given to people with residential phone service.

Bell Canada can’t see the 14-digit Client ID Number for Bell Mobility, and won’t give me a Bell One Bill number.  I can’t add my son’s bill to our family Bell One Bill account, because the account is in his name.  Bell Mobility knows nothing about epost.ca .

Are we better to continue the paper invoice with the $2 per month charge?  Yes, Bell Mobility will send an e-bill to an e-mail address, but who is accountable if something gets lost?

We don’t have this problem with our Fido bill!