Dissatisfaction with Aeroplan points on Air Canada codeshare

Codesharing @AirCanada flights may not give @Aeroplan points.  Dissatisfied that brand loyalty is not recognized.

First, an exchange on Twitter:

  1. @aeroplan Request from oniine mileage credit form won’t allow AC9091, then says LH848 coshare not eligible for points? I booked @AirCanada

  2. @daviding Hi David, some fares are not eligible for accumulation. Pls include a copy of ur boarding pass to aeroplan.documents@aeroplan.com

  3. @Aeroplan On 12/23 did “copy of ur boarding pass to aeroplan.documents@aeroplan.com”, got reply saying 60-day response for @AirCanada 9091

  4. @daviding Hi David, due to the high volume of requests for missing miles there can be slightly longer processing times.x

Then, e-mail:

 Question Reference #140201-000043
Category Level 1:  Elite 50K
Date Created:  02/01/2014 10:37 AM
Last Updated:  02/01/2014 10:37 AM
Status:  * Solved
Other Product: 
Aeroplan Number:  9…….2
Aeroplan Status:  Elite 50K
Phone (Day):  0
Phone: 
Fax: 
 Customer By Phone (Entered by Aeroplan) 02/01/2014 10:37 AM
Dear Aeroplan,

I’m responding to the Twitter thread:

I am Aeroplan 9.. … ..2 have appended (to the bottom of the note) a copy of the ticket from Air Canada that shows that I booked AC872 connecting to AC9091.

When I issued the boarding card from home (attached) that reads AC872 connecting to LH848.

Since I booked the flight on aircanada.com as an Air Canada flight, I believe that I should be entitled to points on the FRA-HEL leg. Air Canada sold me a ticket Toronto to Helsinki, not Toronto to Frankfurt!

I appreciate that the online system may not recognize AC9091, which suggests some reprogramming should be done.

Thanks.

 Response Via Email (Aeroplan) 02/01/2014 10:37 AM
Dear Mr. Ing:

Thank you for your email.

Further to review of the travel documents submitted, we must advise that your Lufthansa flights were booked under an ineligible booking class (L). As such, no Aeroplan miles can be awarded for these flights. For future reference, our airline partners and their respective accrual schemes are listed on our web site in the section Earn Miles/Our Partners/Travel/Flights:

http://www4.aeroplan.com/earn_miles/our_partners/partner_details.do?Partner=LufthansaAirways

Please note, effective for travel as of January 1, 2014, Lufthansa flights booked under class L will provide 50% of the mileage flown.

We trust this aspect of the program has been clarified and thank you for your understanding.

Regards,

Claude Ringuette
Customer Service Agent – Aeroplan
http://www.aeroplan.com

Does this mean that I’ll get a better deal by booking Lufthansa flights than Air Canada codeshares?

Advertisements
About

David Ing blogs at http://coevolving.com , photoblogs at http://daviding.com , and microblogs at https://ingbrief.wordpress.com . See .

Tagged with: , ,
Posted in post

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Beyond this microblog
This content is syndicated to Twitter. For professional perspectives, look to Coevolving Innovations; for a photoblog, look to Reflections, Distractions.
  • 2017/03 Moments March 2017
    Toronto, Ontario; Santa Clara, California; Milpitas, California; San Jose, California; Oakland, California; Hayward, California; Mountain View, California; Palo Alto, California; San Francisco, California; Mountain View, California; Half Moon Bay, California, Pescadero, California; Santa Cruz, California; Tokyo, Japan
  • 2017/02 Moments February 2017
    Toronto, Ontario; Mississauga, Ontario; London, Ontario
  • 2017/01 Moments January 2017
    Toronto, Ontario. (A whole month without leaving town, since Don Mills and Scarborough are Metropolitan Toronto)
  • 2016/12 Moments December 2016
    Helsinki; Finland; London, England; Dublin, Ireland; Toronto, Ontario; Fairfield, Iowa
  • 2016/11 Moments November 2016
    Markham, Ontario; Toronto, Ontario; Scarborough, Ontario; London, Ontario; Montreal, Quebec; Brussels, Belgium; Woluwe Saint Pierre, Belgium; Amersfoort, Netherlands; Hameenlinna, Finland
  • 2016/10 Moments October 2016
    Toronto, Ontario; Richmond Hill, Ontario; Don Mills, Ontario; San Francisco, California; Oakland, California; Berkeley, California; San Jose, California; Mountain View, California; Las Vegas, Nevada; Los Gatos, California
Contact
I welcome your e-mail. If you don't have my address, here's a contact page.
%d bloggers like this: