Positive experience @Xerox 2nd level support Tyler on 3320/DNI printer for 2 hours to diagnose problem and configure. Standard CDROM USB installation wouldn’t recognize wireless WEP key. Tyler took over Win 7 browser, mystified. Hardwired printer to Ethernet, configured via browser, still no progress. Finally in onscreen panel, went to Wireless settings, cleared all, and were then able to configure wireless. Haven’t had this level of consumer care since IBM used to sell PCs. Tyler recognized that I wasn’t a novice computer user, and knew as much as he did. Like the design of the Xerox hardware, more than impressed with the software, and the professionalism in service was outstanding. All from a Xerox Phaser and Network Support call to 1-800-835-6100.