2014/10/16 11:15 Keren Perla, “The Pledge, the Turn, and the Prestige: Re-imagining facilitation through trials of systemic design for public policy”, #RSD3

Keren Perla, first day presentation at #RSD3 Relating Systems Thinking and Design 3, in the Service Design and Design for Public Services track, at AHO, Oslo, Norway, moderated by Alex Ryan

This digest was created in real-time during the meeting, based on the speaker’s presentation(s) and comments from the audience. The content should not be viewed as an official transcript of the meeting, but only as an interpretation by a single individual. Lapses, grammatical errors, and typing mistakes may not have been corrected. Questions about content should be directed to the originator. The digest has been made available for purposes of scholarship by David Ing.

RSD program is at http://systemic-design.net/rsd3-2014/program/


Presentation on Prezi at http://prezi.com/vjt1x0yuvd_v/the-pledge-the-turn-and-the-prestige/

Director of Foresight and Design, Department of Energy, Government of Alberta

Emphasis on facilitation

Christopher Nolan’s movie on magicians:  pledge, turn and prestige

  • This is similar in facilitation

Systemic design is similar

Have been in experiment in government

  • Could use in multiple context:  aboriginals, early childhood

Role of designer as a facilitator

  • Government has accountability for design

Facilitation is well known, systemic design is new

Failure may be by holding core values

  • 1. Impartiality
  • 2. Process-focused
  • 3. Results

First time, observed Alex Ryan

  • Person went on a tangent for an hour
  • Said that he didn’t have an agenda for afternoon
  • Looked like he didn’t have the impartiality, process or lead towards a result
  • But results were eventually successful
  • So, why?

The Pledge:  Impartiality

  • Master of impartial arts, no hidden agenda
  • Neutral party seen as key to facilitation
  • Issues with authority or subject matter expertise
  • Have people with design experience, so systemic design brings content back:  an ethical dilemma for facilitator
  • Nudging content as positive
  • As an internal facilitator, have to cloak in impartiality, challenged to negotiate as neutral
  • Intervention as last ditch scenario
  • Pause and reflect about interventions

The Turn, as slight of hand:  process guide

  • Core belief that process is as important as the result
  • Transparency
  • Systemic design a problem
  • Process gain and process lock:  eventualities that can’t be thought about in advance
  • How to understand effectiveness: introducing new energy that can be reused
  • Not preplanning, but on breaking from legacy thinking
  • Art of War:  quick responses to changing environment
  • Could have an uncomfortable crowd, asking what is the path
  • Systemic design:  trying to maximize potential for emergence, won’t necessarily understand what you’re looking for

The Prestige:  Results

  • What is emergent?
  • Facilitator focuses on achieving emotional and business results
  • Systemic design is to unleash something that haven’t seen before
  • Have to accommodate two audiences:  some people who want progress, and some people who want to reframe
  • The difference between building roads and building houses
  • Both have one entry point and one exit point
  • Not just trying to pull a rabbit out of a hat, trying to create super-rabbit

Systemic design as a way to get from the ordinary to the extraordinary

  • Have a Trojan horse scenario
  • Issue of continuity, from design facilitator back to sponsor, to people who were not at sessions

Sketchnote of Karen Perla presentation by Danielle Olson at https://twitter.com/DROdesigner/status/523417087306649601

Sketchnote of Keren Perla presentation by Danielle Olson